Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, you’ll find answers to some of the most common questions about our products, shipping, and customer service. If you have any other questions, feel free to contact us, and we’ll be happy to assist you!
1. What types of skincare products do you offer?
At La Roche-Posay, we offer a wide range of skincare products designed to address various skin concerns. Our collection includes moisturizers, cleansers, serums, treatments for acne, anti-aging products, and more. All our products are formulated with the highest quality ingredients to promote healthy, glowing skin.
2. Are your products suitable for sensitive skin?
Yes! We understand that sensitive skin needs special care. Our products are designed to be gentle and effective, with many formulated specifically for sensitive skin types. We use soothing ingredients like Aloe Vera, Niacinamide, and Ceramides to ensure our products are kind to even the most delicate skin.
3. How do I know which products are right for my skin?
We recommend starting with a skincare routine based on your skin type and specific concerns. If you’re unsure, feel free to reach out to us at info@larochepoasy.com for personalized recommendations. We also have a skincare quiz on our website that can help guide your choices.
4. How can I place an order?
Placing an order is simple! Just visit our website at larochepoasy.com, browse our selection of products, and add your favorites to the shopping cart. Once you’re ready, proceed to checkout, fill in your shipping information, and complete the payment process.
5. Do you offer free shipping?
We offer free shipping on orders over a certain amount. For orders below that threshold, shipping fees will apply. You can view the shipping details and free shipping criteria on our Shipping Policy page.
6. Can I return a product if I’m not satisfied?
Yes, we offer a satisfaction guarantee. If you’re not happy with your purchase, please contact our customer service team within 30 days of receiving your order, and we’ll guide you through the return process. For full return details, visit our Returns & Exchanges page.
7. How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can use this tracking number to check the status of your shipment on the carrier’s website.
8. How do I contact customer service?
You can reach our customer service team by emailing us at info@larochepoasy.com. Our team is available Monday through Friday, from 9:00 AM to 5:00 PM EST, and we aim to respond within 1-2 business days.
9. Do you ship internationally?
Currently, we only ship within the United States. However, we are working on expanding our shipping options, so check back soon for updates!
10. How do I stay updated on new products and promotions?
To stay up-to-date with the latest skincare products, tips, and exclusive promotions, we encourage you to sign up for our newsletter at the bottom of our homepage. You can also follow us on social media for real-time updates!
If you have any more questions, feel free to reach out to us! We’re here to help.